Got Web Host since 2002
 

FAQs

If you do not see the answer to the question you have contact us at our toll free # 888-467-8532, by email or through our contact page. We are always just a phone call away.

What is SEO?

SEO stands for Search Engine Optimization.

What do I need?

Since everyone has different needs this isn’t a simple question. The best way to get the answer to what type of web hosting you need is to contact us via our toll free phone number, email or our contact page.

FAQs for Got Web Host   Sales & Support Call Toll Free: 888-467-8532

Frequently Asked Questions

Are the servers managed?

“Managed servers” has many different meanings for web hosting companies and clients. While we do provide support of our dedicated servers, they are not “managed” per se, unless you have purchased managed services. All virtual hosting plans come with the DirectAdmin control panel which gives you full control with regards to setting up new domains, email accounts or managing your DNS. If you have a dedicated server but chose to not purchase managed services, we will still go out of our way to insure you are satisfied with your service. Whether you need step-by-step assistance on how to use the control panel, installation of a module to get your web script running or troubleshooting for your websites, we will do our best to help you. There may be instances in which you have installed a buggy script and have 100′s of websites on your server. In those instances, the problem may be beyond our abilities and a server administrator is better qualified. If that is the case, we will inform you of such and offer you options on how to proceed. All virtual servers are maintained by Got Web Host and no server admin is required. In addition, we have provided an extensive series of video tutorials which cover the DirectAdmin control panel as well as many popular programs and utilities. To view our server management services please visit our Server Management page.

Why do I need a dedicated IP address?

If you are running an ecommerce site or a site that requires an SSL certificate, you must have a dedicated IP for the certificate. Additionally, we feel there are arguments that support the value of a dedicated IP for SEO value. We recently discovered a report by respected SEO consultant, Bruce Clay in which he reported the following: “It’s been said that about 3 percent of all Web sites have dedicated IPs, with the other 97 percent resting on shared IPs. Research was then conducted analyzing the top 50 results for certain queries in the various search engines. The research found that 90 percent of the top-50 results were using dedicated IP numbers.” Tests were performed in which a site was moved from a shared IP to a dedicated IP and the results confirmed that the site ranked better on a dedicated IP. There are many other arguments for not sharing IP’s with strangers, so it is our opinion that a dedicated IP is much better SEO-wise than a shared IP.

Do you offer custom rDNS entries?

Upon request with dedicated servers, we will provide custom rDNS entries.

Does Got Web Host offer 24/7 support?

Yes, we offer 24 hours a day, 7 days a week support via email, ticket system, the popular instant message programs and telephone. Telephone is recommended for emergency issues (site or server down) for fastest service.

What means of support are available?

For emergencies (site or server down) our toll free number, 888-467-8532 is the fastest way to get support. For technical support such as setting up a script or domain our ticket system is the preferred means. All support requests are handled in a timely manner, in the order received. Naturally, emergency support will trump technical support. Please reserve telephone support for emergencies only as the telephone support team  has various levels of experience and with the ticket system we are not only able to quickly route your question to the most appropriate department, but it enables us to track your support history in order to better serve you.

How long will the web hosting setup take?

Shared server web hosting plans are usually completed within an hour, depending on the time of day that you place your order. Dedicated servers are usually same day or within 24 hours for most datacenters.

What payment options are available?

We accept these major credit cards: Visa, MasterCard and American Express. We also accept Paypal, Epassporte’s virtual cards, wires (quarterly) and checks. When paying by check, the server will be activated after the check clears.

Is it easy to upgrade our web hosting account as we grow?

Yes! With Got Web Host, you can easily upgrade your account as you grow. Whether you need more virtual accounts, space, hardware, or servers, we can handle your needs. In most cases, you experience no downtime.

Are custom plans available?

Yes! Please visit our Contact page and provide your requirements and we will reply with a custom plan tailored to your needs.

What is the difference between a dedicated IP and a shared IP?

Consider your IP as a telephone number. Your website is assigned an IP number. You can have a shared IP which is like a “party line”; in that many houses share the same telephone number and multiple people are reached with that one phone number. A dedicated IP would be like having an exclusive phone number.

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